All councils responsible for enforcing council tax and traffic debts have established formal complaints procedures, which should be considered as a last resort.

If your complaint pertains to a traffic debt issued by Highways England, or Transport for London, both of which have their own complaints policies, and your grievance remains unresolved, you may then escalate your complaint to the Parliamentary Ombudsman.

Should a council owe you money due to improper bailiff action, you have the option to file a claim in the small claims court.

If a bailiff employed by the council is pressuring you to pay money you do not legally owe, you can seek an injunction..

Email correspondence is the most efficient method of communication, and it is advisable to capture screenshots of both sent emails and any received replies.

It is important not to initiate legal proceedings in the same matter as your complaint, as this could prematurely terminate the complaints procedure.

When strategising and composing your complaint, it should comprise distinct sections delineating each of the following:

Once you have received the final resolution from the council, which may take up to 40 days, you can seek assistance from the Local Government Ombudsman.